Last updated: 11 July 2025
- Returns, Exchanges & Refunds
- The Company retains a return policy of up to and including 15 days from purchase or delivery. No returns or exchanges shall be afforded to the Customer or any third-party after this period.
- Eligible Goods must be unused, in original condition and packaging upon the Customer’s return thereof to the Company.
- All returns and/or refunds are subject to a 20% handling fee.
- Returns must be reasonably sufficiently protected against shipping damage (ie. bubble-wrapped); the Customer’s failure to do so shall result in the refund incurring an additional 20% handling charge.
- Shipping costs are non-refundable and deducted from refunds. Return shipping is the sole responsibility of the Customer.
- Should the Customer provide the Company with an incorrect delivery address or if the Customer is not available at the date, time and place of delivery, the Customer will be responsible for the full courier costs in the correcting of same.
- The Customer acknowledges that they have been made aware of and understand the process required of them in order to effect a refund and that, should the Customer wish to receive a refund, they will email returns@tacticaleverydaycarrysolutions.co.za with their proof of purchase and a clear written request for a refund with substantiation thereof.
- The Customer expressly permits the Company, in its sole discretion and as part of its anti-fraud measures, to issue voucher-only refunds, conduct identity checks, and reject returns in cases of suspected abuse.
- The Customer acknowledges that they have been made aware of and understand the process required of them in order to effect a refund and that they will not return Goods to manufacturers in the course of seeking such refund.
- The Company shall inspect returns and notify the Customer of its approval/rejection thereof within 7 business days of receipt of the alleged/purported faulty and/or damaged Goods. Without limitations and/or exceptions, all approved refunds will be processed via EFT to the Customer’s nominated bank account, from which payment was received, within 10 business days of such approval. Rejected return requests will be returned to the Customer at the Customer’s cost.
- Partial refunds will be applied to any used, damaged, opened, or late returns (being returns requested after 15 days have lapsed). Shipping and handling fees/charges, where applicable, shall be for the Customer’s sole account.
- Statutory rights under the ECTA (7-day cooling-off) and the CPA (defect returns within 6 months, fitness for purpose returns within 10 days) are preserved.
- Items identified as Sale items at the time of purchase are non-refundable. The Company shall accept exchanges only for Goods which are defective or damaged.
- Gift returns process shall be as outlined on the Company’s webpage and shall be limited to a gift credit or purchaser refund.
- Intellectual Property
All content on the Company’s website is owned and/or licensed by the Company an/or third party suppliers/manufacturers. The Customer may only use it to view, identify and purchase/order Goods; any other use of such content requires express written consent from the Company. - User Conduct & Prohibited Activities
The Customer represents, alternatively, undertakes that they; are at least 18 years old (or have guardian consent), provided the Company with true and accurate information, will not misuse the site for any malicious intent, e.g., hacking, bots, data mining, or fraud. The Customer’s breach hereof may result in their account being suspended or terminated and criminal charges being brought against them. - Third–Party Links
The Company may, from time to time, provide for a link to external sites and/or third parties on its website. Such link shall be for the Customer’s convenience only and the Company is disclaimed from all liability for third-party content, availability, or actions. - Modification of Terms
The Company may update these Terms at any time. Updates become effective upon posting with a revised “Last updated” date. The Customer’s continued use of the Company’s Goods/Services implies their acceptance of such updated terms. - Severability
If any provision of these Terms and Conditions is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction, that provision will be severed or reformed to reflect the parties’ original intent, and the remainder of these Terms and Conditions shall continue in full force and effect.
- Governing Law & Dispute Resolution
- These Terms are governed by and construed in accordance with the laws of South Africa.
- A Customer who is a consumer may refer any dispute arising from these Terms to arbitration in Gauteng, to
- the National Consumer Commission,
- an accredited industry ombud, or
- to a Small Claims Court with jurisdiction over matters up to R20 000.00
This is without prejudice to any other forum available by law.
-
- Any dispute between the Company and a Customer will be resolved by arbitration under the Arbitration Act 42 of 1965, conducted in English and seated in Mpumalanga.
- Notwithstanding the foregoing, either party may institute proceedings in a Magistrate’s Court where jurisdiction and subject‑matter limits permit.
- General
- Electronic communications, including but not limited to email, WhatsApp and SMS, shall constitute valid, effective, and legally binding communications between the parties.
- The Company reserves the right to suspend any account or service, with immediate effect, in the event of breach of these Terms, non-payment, suspected or confirmed fraud, or failure to comply with applicable laws or regulatory requirements.
- No failure, delay, or indulgence by the Company in exercising any right or enforcing any provision under these Terms shall constitute a waiver of that right or provision. Any waiver shall be in writing and signed by the Company to be effective. No relaxation, extension of time, or concession granted by the Company shall be deemed to be a waiver or create any expectation of similar indulgence in future, nor shall it constitute a novation or an amendment of these Terms.
- Force majeure events, defined as circumstances beyond the Company’s reasonable control, shall excuse the Company from performing its obligations under these Terms for the duration of such events.
- The Customer may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations under these Terms at its sole discretion without prior notice to the Customer.
- These Terms constitute the entire agreement between the Customer and the Company regarding the Customer’s purchase and use of the Company’s website, superseding all prior agreements, representations, or understandings, whether written or oral.
Tactical Everyday Carry Solutions (PTY) Ltd
Reg. No: 2024/213875/07
Piet Retief,
Mpumalanga,
2380
Email: info@tacticaleverydaycarrysolutions.co.za
Tel: 082 310 9058
